Shipping policy

Shipping & Delivery Policy – Madalyon Dessert


Local Delivery Only

We currently offer local delivery and pickup in San Francisco. We do not ship products nationwide due to the perishable nature of our desserts.

 

 

 

Delivery Areas & Fees

 

 

  • Delivery is available within a limited radius from our location

  • Delivery fees and minimum order amounts are shown at checkout

  • Free delivery may be offered above a certain order value

 

 

 

 

Delivery Time

 

 

  • Orders are typically prepared and delivered within 30–60 minutes

  • Delivery times are estimates and may vary based on demand, traffic, and availability

 

 

 

 

Third-Party Delivery

 


Delivery may be handled by third-party services (such as DoorDash or Uber Eats).

Once the order leaves our location, delivery is outside of our direct control.

 

 

 

Product Condition

 


All items are packaged carefully. However:

 

  • Slight movement or shifting during delivery may occur

  • We are not responsible for damage caused during transit by delivery partners

 

 

 

 

Freshness Notice

 


Our desserts are made fresh and are intended to be consumed immediately for the best taste and texture.

Refrigeration or delayed consumption may affect quality.

 

 

 

Incorrect or Missing Orders

 


If there is an issue with your order, please contact us within 2 hours of delivery with:

 

  • Order number

  • Description of the issue

  • Photo (if applicable)

 


We will review and provide a solution where appropriate.

 

 

 

Pickup Orders

 

 

  • Please arrive at your selected pickup time

  • Orders not picked up on time may lose optimal freshness

  • We are not responsible for quality changes due to late pickup

 

 

 

 

Contact

 


For any delivery or order issues, please contact us through the platform you ordered from or via our website.

 

 

By placing an order, you agree to this Shipping & Delivery Policy.